Department: Compliance and Assurance Services

Reports to: Director, Compliance and Assurance Services

Cultural context 

Symptai consulting is a lean and spirited organisation of consulting professionals. The evolving nature of the clients we serve requires our team to be nimble, current, and innovative. The culture we have cultivated encourages ingenuity, diligence, discipline, synergy, and excellence. We need each member of the team to bring their unique contribution in a bold and purposeful way. It is our expectation that our core values, candour and integrity be the common thread, evident in all our professional and personal pursuits.  Our commitment to both internal and external customers is without question, and we believe in doing what it takes to provide exceptional results.

Job Summary

The Audit and Assurance Manager is responsible for overseeing and managing all aspects of the IT audit and assurance function within the organization. This role requires a deep understanding of information technology systems, risk management, and compliance standards. The manager will work closely with cross-functional teams to assess, monitor, and improve the effectiveness of IT controls and processes.

Responsibilities and Duties 

Strategy Development & Tactical Planning

• Contribute to the formulation of company Objectives & Key Results (OKRs), leveraging industry trends to inform a viable path.

• Support the formulation of strategic plans & OKRs for the division.

• Develop, operationalize, and manage tactical plans for the domain such that business outcomes are seamlessly & consistently achieved.

Domain Service Delivery

• Establish service quality standards and build-out execution rails and monitoring mechanisms to ensure consistently high-quality outputs.

• Lead strategic engagements to ensure favourable big impact results

• Ensure professional development to demonstrate competence and expertise to lead a cutting - edge advancing team.

• Perform periodic reviews to ensure the continuous improvement and relevance of domain service offerings.

• Craft and oversee all initiatives intended to or could impact brand perception of domain services.

• In collaboration with the Marketing team define and coordinate support for initiatives to build brand recognition for domain services and drive market share

Team Development

• Lead the domain through exemplifying the core values of the company.

• Develop a team to execute on current and future domain imperatives.

• Ensure the effective implementation of agreed development and performance management processes such that desired outcomes are achieved.

• Perform One-on-Ones at agreed intervals to ensure useful feedback and achievement of team members performance objectives.

• Drive the development of team synergies both within and across divisions to make work easy, boost efficiency, increase productivity and support a healthy work community.

• Timely address escalated issues that impede team/ individual performance

Business Viability

• Ensure the management of projects to optimize project margins.

• Identify and highlight issues that could impact the financial viability of the business.

• Analyse domain financial and operational performance data to identify and execute on opportunities for improvement.

• Monitor and support the growth of the domain sales pipeline.

Customer Experience

• Ensure the effectiveness of controls that safeguard a delightful experience for both internal and external customers.

• Handle escalated customer experience issues.

Company Reputation & Footprint

• Be the face and brand of the service portfolio.

• Support cross-functional / company initiatives in achievement of established strategic outcomes.

• Support internal processes that safeguard the company’s interest

• Ensure compliance with company risk and compliance requirements.
  

Requirements 

• Excellent organizational skills, with the ability to manage multiple tasks and priorities simultaneously.

• Strong analytical and problem-solving skills, with a keen attention to detail.

• Ability to work collaboratively with cross-functional teams and build effective working relationships.

• Strong commitment to maintaining confidentiality and handling sensitive information with discretion and integrity.

• Strong research and analytical skills, with the ability to gather and analyse information from diverse sources.

• Strong understanding of IT governance frameworks, control frameworks, and audit methodologies.

• Proficiency in assessing IT risks, controls, and compliance requirements across diverse technologies and environments.

• Effective communication skills with the ability to interact confidently with stakeholders at all levels.

• Demonstrated leadership experience with the ability to inspire and motivate team members.

• Familiarity with audit tools, data analytics, and emerging technologies is a plus.

• Work and act in accordance with Symptai core values of candour, curiosity, integrity, extraordinary people, and exceptional results.

Qualifications and Experience 

• Bachelor's degree in Information Systems, Computer Science, Accounting, or related field. 

• Advanced degree (e.g., MBA, Master’s) or professional certification (e.g., CISA, CISSP, CISM) preferred

• Proven experience (typically 5+ years) in IT audit, risk management, or related field, preferably in a managerial or supervisory capacity.

If you are interested, we invite you to submit your resume to careers@symptai.com with the position as the subject of the email.

We thank all applicants for their interest, however only shortlisted candidates will be contacted for screening and interviews.