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Position: Client Engagement Executive

March 1st, 2023

Careers

Department: Business Development and Culture 

Reports to: Director, Research and Engagement


Cultural context  

Symptai consulting is a lean and spirited organisation of consulting professionals. The evolving nature of the clients we serve requires our team to be nimble, current, and innovative. The culture we have cultivated encourages ingenuity, diligence, discipline, synergy, and excellence. We need each member of the team to bring their unique contribution in a bold and purposeful way. It is our expectation that our core values, candour and integrity be the common thread, evident in all our professional and personal pursuits.  Our commitment to both internal and external customers is without question, and we believe in doing what it takes to provide exceptional results. 


Job Summary

As a Sales and Marketing Executive, you will be responsible for Build relationships with key HR, Compliance, Legal, IT and Training & Development Executives with a view of educating prospects about Symptai’s Data Privacy training offerings. You will also have responsibilities for maintaining a comprehensive and up-to-date database of HR, Compliance, Legal, IT and Training & Development leaders in Jamaica and five (5) specific Caribbean territories (Barbados, Trinidad, Bahamas, Cayman, and Bermuda)


Responsibilities and Duties 

  • Develop and execute an engagement plan to identify and close target corporate training opportunities (active selling).

  • Entering training opportunities into Salesforce and generating invoices for each participant ahead of training.

  • Manage Symptai’s relationship with the International Association of Privacy Professionals and facilitate bi-monthly touchpoints.

  • Manage participants’ registration with the IAPP and facilitate participants’ access to the member’s portal ahead of training courses.

  • Update IAPP training materials with quarterly updates and refreshed releases via the IAPP Official Training Partner Portal.

  • Maintain up-to date training calendar and work in conjunction with the Marketing team and external partners to ensure alignment around marketing material and publication.

  • Support successful execution of training and engagement events across the Caribbean region including coordinating trainer schedule and communicating with participants ahead of each training.

  • Coordinate and manage in-person training delivery logistics ahead of and on the days of each training (room booking, coffee breaks and lunch ordering and delivery (including dietary restrictions for participants), printing and binding training materials externally, AV setup of training room, providing on-site support for trainer, providing Certificates of Attendance for each participant, and sending follow up e-mails with exam instructions to each participant)

  • Coordinate and manage logistics for virtual delivery of Executive Briefings and Employee Sensitization Sessions (generally via Symptai’s Zoom account)

  • Act as point of contact for feedback and requests and escalate issues as appropriate for training related matters.

  • Identify opportunities to position Symptai consulting engagements to training attendees.

  • Create and execute strategic plan to attract external sponsors for the Symptai symposium.

  • Support with planning and coordinating activities to facilitate successful execution of the Symposium.


Requirements 

  • Excellent organizational skills, with the ability to manage multiple tasks and priorities simultaneously.

  • Strong analytical and problem-solving skills, with a keen attention to detail.

  • Ability to work collaboratively with cross-functional teams and build effective working relationships.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software

  • Strong commitment to maintaining confidentiality and handling sensitive information with discretion and integrity.

  • Strong analytical skills and attention to detail. 

  • Excellent communication skills, including the ability to explain complex concepts to non-technical stakeholders. 

  • Strong research and analytical skills, with the ability to gather and analyse information from diverse sources.

  • Strong understanding of sales techniques, marketing principles, and customer behaviour.

  • Work and act in accordance with Symptai core values of candour, curiosity, integrity, extraordinary people, and exceptional results.


Qualifications and Experience 

  • Bachelor's degree in Business, Marketing, or a related field. 

  • 3 years’ experience in a similar role.

If you are interested, we invite you to submit your resume to careers@symptai.com with the position as the subject of the email.

We thank all applicants for their interest, however only shortlisted candidates will be contacted for screening and interviews.

Apply here

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