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Digital Transformation – More than just an ‘IT issue’



Digital Transformation has been something of a fancy-sounding buzzword thrown about in leadership meetings these days. Many may agree that when the term ‘Digital Transformation’ is used, it is often stated as the deployment of technology to improve an existing business process or create a new. However, careful studies of successful digital transformation projects would highlight that Digital Transformation is a lot more than just deploying technology. According to salesforce.com, it is the process of using digital technologies to create new, or modify existing business processes, culture, and customer experiences to meet changing business and market requirements. Ideally, digital transformation will affect how we operate and deliver value to our customers and workforce.

Though digital transformation is not a new wave, due to the ongoing pandemic, we have seen an increase in the number of digitally-enabled business processes across organizations in an effort to create new or improved methods in the delivery of value to our customers and workforce. For those organizations that have survived or are thriving in this pandemic had to think broader than, “this is for the IT department” or “only those tech companies can go digital”. They had to think of a wider organizational change to impact the process, the technology, and their existing culture.


Having established some context and governance around the tenets of a good Digital Transformation initiative, let’s review a common misconception.



Digital Transformation is too expensive and time-consuming


No leader wants to spend an exorbitant amount of money on developers, engineers, process analysts, project managers and change experts, nor do they enjoy the excessive time taken to complete the process and realize value. However, the process does not have to be expensive or exhausting. Consulting firms like Symptai have experts that will work with your company to find solutions that meet your unique needs and budget. The initial stage of this involves developing a well laid out roadmap to manage and monitor all the moving parts and challenges that may arise.


In today’s reality, digital transformation cannot be put indefinitely. The longer you wait to start the process, the further behind your competitors you will be and by extension, the more you will not meet your customer’s expectations.


Digital Transformation is a process that will add great value to your organization and how you serve your clients. At Symptai Consulting Limited we work with businesses across multiple industries to aid them in achieving their digital transformation goals. Learn more about how we can help you and your organization by visiting symptai.com/digital transformation or contact us at info@symptai.com.