Alka Jain holds M.Sc. degrees in Computer Based Management Information Systems from the University of the West Indies and Operational Research from the University of Delhi, India. She is a Certified Chartered Accountant, Certified Information Systems Auditor, Oracle Certified Professional in Financial Applications and a Certified Project Management Professional. She also holds a certification in IT Infrastructure Library’s IT Service Management Foundation, version 3.

She has over fifteen years of professional experience in the fields of Information Technology, Accounting and Management across varied sectors including government, financial, utilities, retail and distribution. Her responsibilities have included providing implementation, support and training services for Oracle Financials, CaseWare™ Monitor, SAP Business One and Microsoft Dynamics Navision.

Alka joined Symptai consulting in May 2009 and is responsible for Consulting Services in our Business Assurance Services division. She has been streamlining our consulting approaches and methodologies to enterprise risk and control assessments and delivering continuous monitoring solutions to clients throughout the region.

Alka has worked on a number of Business Process Assurance assignments including:

Managing the implementation of CaseWare™ Monitor, continuous monitoring solutions at a leading insurance company to manage risks in its claims business process.

  • Conduction process reviews to identify risks and controls across business processes such as purchase to pay, order to cash, branch operations across varied industries.
  • Conducting gap analysis audit of the billing process at a utility company to determine discrepancies between generation and consumption.
  • Conducting a review of payables and receivables at a manufacturing company and provided action plans to resolve issues relating to the data clean-up, process changes, user training and periodic monitoring strategies.
  • Managing the implementation of Oracle Applications across various business processes and industries.

Alka brings extensive project management skills and experience that has enhanced the overall value of projects delivered by Symptai Consulting Limited.