Technical Support Analyst

Job Location


Published By

Symptai Consulting Ltd.

Type of Job

Full Time

Published Date

2 June 2021, 1:00:00 pm

About the job

The Technical Support Analyst will partner closely with clients and take a customer-service centered approach to identifying risks and opportunities and provide real time responses to client issues as required.

Requirements and Qualifications

  • Excellent customer service skills

  • Ability to explain complicated technical issues in a simplified way for end users

  • Working knowledge of how to network in corporate environments

  • Excellent troubleshooting and issue resolutions skills

  • Good time management and priority handling

  • Strong sense of ownership, urgency, and drive

  • Understanding of database platforms, data analysis and retrieval

  • Ability to interface on a technical level with both management and development teams

  • Ability to produce exceptional results working remotely and with little supervision

  • Communicate effectively, both verbal and written

  • Work and act in accordance with Symptai core values

  • Fluency in Spanish or other languages would be an asset


  • BSc. in Computer Sciences

  • Minimum 3 years of proven working experience in customer service in a similar role

  • Sound experience in cloud computing, computer software, web services, micro services, and other technologies

  • SQL Server and Windows Server administration skills

  • Knowledge of Windows Server features such as (MSDTC, Windows Firewall, .NET Framework) is preferred

  • Experience Managing Virtual Machines in Microsoft Azure is preferred


  • Provide beginning-to-end resolution to reported issues for partner solutions

  • Work with clients to understand their issues as it relates to their implementation for inclusion in the ticketing system

  • Work closely with technical team to drive timely client responses and facilitate a positive customer experience

  • Interact with partner agile teams in reporting and documentation of defects and enhancement requests

  • Work directly with our implementation team and participate in the development/enhancement of solutions and projects. This may include needs analysis, documentation, script development, testing, and installation/implementation tasks

About us

Symptai Consulting is a lean and spirited organization of consulting professionals. We need each member of the team to bring their unique contribution in a bold and purposeful way. It is our expectation that our core values of candour and integrity be the common thread, evident in all our professional and personal pursuits. Our commitment to both internal and external clients is without question and we believe in doing what it takes to get the job done.

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