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Process Analyst

Job Location

Published By

Symptai Consulting Ltd.

Type of Job


Published Date

28 March 2022 at 1:00:00 pm

About the job

The Process Analyst will work across several different industries and sectors to identify areas for improvement for the client to better their value delivery to their customers. We are looking for a team member who can collect and document business requirements and process workflow activities, review information and trends to ensure that the output of processes are value-adding and identify issues and risk that may prevent or hinder value delivery.

Requirements and Qualifications

  • BSc. in Information Technology, Mathematics, or related field of study

  • Lean Six Sigma Green Belt would be an asset

  • 2+ years’ experience in designing and utilising process improvement strategies and techniques

  • Think strategically and use sound judgment to make wise decisions

  • Have strong work ethic

  • Understand process mapping and improvement methodologies and techniques, such as, but not limited to, Lean, Six Sigma, User Story Mapping, and Customer Journey Mapping.

  • Have a good grasp of data storytelling

  • Possess excellent organizational and time management skills

  • Have outstanding communication and presentation skills

  • Be a creative problem solver


  • Create or review process documentation/workflows for various business lines and industries

  • Create knowledge articles surrounding good practices of business processes in the sphere of digital transformation

  • Collect and document business requirements for project and process improvement efforts

  • Facilitate process workflow modelling to collaborate on process improvements, and clearly defined end-to-end use cases

  • Conduct maturity assessments against the process activities to highlight areas of improvement or concerns

  • Staying up to date with the latest business practices and technologies

  • Review and update existing business process and technology requirements to develop documentation to align with new process and technology deployment

About us

Symptai Consulting is a lean and spirited technology consulting organization committed to helping clients resolve some of their most mission critical business challenges. Each member of the team is engaged in meaningful work which motivates them to show up with their unique contribution in a bold and purposeful way every day. Our core values of integrity, candour and respect underpin the way we operate with each other, our clients, and our partners.

Only short-listed applicants will be contacted.

We invite all qualified candidates to submit applications to



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