Application Support Analyst

Job Location

Flexible

Published By

Symptai Consulting Ltd.

Type of Job

Full Time

Published Date

1 July 2021, 1:00:00 pm

About the job

Symptai is hiring an Application Support Analyst to work alongside one of our global clients to maximise application availability and efficiency for end-user clients around the globe. Our client is an international company working with top tier financial organisations and is focused on creating ROI for capital markets participants by leveraging expertise, flexible, best-in-class workflow, and data compliance that result in highly profitable and happy clients.

As an Application Support Analyst, you are driven and detail-oriented individual. You bring a wealth of technical and business acumen to the organization and your hands-on approach and analytical skills are second to none. With a broad and deep understanding of various areas within the infrastructure and applications realm, you thrive in a fast-paced and dynamic environment. . You will get an opportunity to provide guidance and support for some of the largest and most reputable financial organisations around the globe and this is an exciting opportunity to be part of an exceptional team with limitless career potential.

What we offer

• Competitive salary
• International work experience
• A dynamic, close-knit team
• Collaborative culture that embraces new ideas
• Professional development & career growth opportunities

Requirements and Qualifications

  • B.Sc. Degree in Computer Science or equivalent experience

  • 1+ years direct Client Success/Technical Client Support experience

  • Strong knowledge of windows/linux operating systems

  • Experience with scripting languages (Bash, Powershell, Python, GO)

  • Experience with virtualization technologies (VMWare, KVM, Hyper-V)

  • Knowledge of IP networking, VPN's, load balancing and firewalls

  • Experience with SQL database management

  • Excellent Communication Skills, Knowledge of the Industry, CRM experience is a plus.

  • Project management skills

  • Salesforce Admin and HTML knowledge is good to have.

Responsibilities

  • A problem solver with a client-obsessed mindset.

  • Maintaining a single-minded focus to ensure clients are extracting the most value out of the application.

  • Work with clients to resolve technical issues such as dashboard visualization, workflows, case management and other product features

  • Work closely with technical writer to drive customer education

  • Identify growth and revenue opportunities within the client organisations.

  • Work with product owners and end users to gather, understand, and define business requirements.

  • Interact with the Agile teams in reporting and documentation of defects and enhancement requests.

  • Collaborate with the broader team and clients to design, test, and deploy solutions that will meet the business requirements.

  • Respond to client queries and complaints via phone, email and webchat providing clear and accurate information regarding company services and appropriate issue resolution.

About us

Symptai Consulting is a lean and spirited technology consulting organization committed to helping clients resolve some of their most mission critical business challenges. Each member of the team is engaged in meaningful work which motivates them to show up with their unique contribution in a bold and purposeful way every day. Our core values of integrity, candour and respect underpin the way we operate with each other, our clients, and our partners.

Address

Jamaica